Our goal is to provide you with the best shipping options, no matter where you live. We deliver to hundreds of customers around the world every day, and we strive to provide you with the highest level of service.
The delivery time of an order is divided into three parts:
- We process orders between Monday and Friday. Orders will be processed within 3 business days and shipped the day after the processing day. Please note that we do not ship your orders on weekends.
- Shipping time:
- The arrival time of your package is calculated after international logistics delivery, as shown in the table below. Thank you so much for your patience.
- Due to the impact of COVID-19 on our warehouse and shipping operations, the order process and shipping time may be delayed up to an additional 14 business days. You can check the details in the table below:
|USA, Canada, Australia||7-20 business days|
|Mexico, Argentina, Chile, Peru, etc.||15-30 días laborales|
- It is that there are some provinces or countries for their location, more delivery time is needed, such as the Canary Islands, Ceuta, Melilla, it is recommended to place an order after requesting customer service. Thank you very much for your patience.
- Please note that Suerteyay cannot guarantee exact delivery dates. Please make sure all delivery information is correct. If there is incorrect or missing information, which may delay the delivery of your order. Delays can also occur as a result of customs clearance.
- Your local customs office may require additional documents and time, which may delay the estimated delivery time. Please fill in your address with all details, otherwise you will not be able to receive your orders on time.
- If you do not receive a response from our Customer Service team for an extended period of time (24 hours on weekdays, 48 hours on weekends), please check the spam folder of your contact email. Your email provider / server may have incorrectly filtered our emails.
- Free shipping to the US, Australia, Mexico, Canada, etc. (global) more than USD ＄ 99
- Charge $ 4.99 for shipments under USD ＄ 99