FAQs

🐾 Do I need to create an account to place an order?

No, you do not need to create an account to place an order. You can check out as a guest.

However, creating an account allows you to:

Check your order status and history easily

Enjoy faster checkout

Receive exclusive promotions and offers

🔐 What if I forget my password?

On the login page, click “Forgot your password?” and follow the instructions to reset your password via email.

📧 What if I entered the wrong email address?

Please contact us as soon as possible. We can update your email address, name, or shipping address before your order is processed.
⚠️ Once an order has been shipped, order details cannot be changed.

💱 Is there a currency exchange?

All transactions are processed in U.S. Dollars (USD).
If your card is issued in another currency, the final amount will be calculated based on the exchange rate applied by your card issuer on the day of processing.

💳 What payment methods do you accept?

We accept:

Visa

Mastercard

American Express

PayPal

🚫 We do not accept:

Personal checks

Money orders

Direct bank transfers

Cash on delivery

🔒 Is my online payment secure?

Yes. All payments are processed through secure SSL-encrypted checkout systems.
Your credit card information is sent directly to the payment processor and is never stored on our servers.

❌ Can I change or cancel my order?

Orders that have already been packed or shipped cannot be canceled or modified.

Orders may be canceled before processing with a $0.50 cancellation fee, which covers payment processing costs.

📦 Can I change my shipping address after placing an order?

You may request an address change before your order is processed.
Once your order has been processed or shipped, the address cannot be changed.

🚚 When will my order arrive?

Delivery time depends on your selected shipping method.

Once your order ships:

You will receive a tracking email within 24 hours

Delivery typically takes 7–14 business days after shipment

🔎 How can I track my order?

After your order ships, you will receive a tracking number by email.
You can track your order using the provided link or tracking number.

🏷 Can I use multiple discount codes on one order?

No. Only one discount or promotion code can be applied per order unless otherwise stated.

📩 Still have questions?

We’re always happy to help!
Contact our support team at:

📧 customer@suerteyay.com

We typically respond within 1–3 business days.