Frequent questions

Do I need to create an account to order?

• No, it's not necessary. You can also place an order without an account. But, there are some benefits if you have it:

Payment made faster.

• See the status and history of your order more easily.
• Receive our special promotions on time.

What happens if I forget my password?

• On the home page, click "Forgot your password?" Y You can create a new password on the next page.

What if I entered the wrong email address?

• Please contact us so we can change your email address. We can change your email address, name and address, but we cannot change your order.

Is there some kind of change?

• All of our transactions are based on US dollars. If your credit card is based on another currency, your order total will be calculated based on the daily exchange rate on the date the card issuer processes the transaction.

What payment methods do you accept?

• We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or payment on delivery.

Will my online order be safe?

• When shopping online with your credit card, all your information is entered into a secure SSL web page. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

How to change or cancel the order?

• Please note that any order that has already been packed or shipped cannot be canceled.
• We reserve the right at any time after receipt of the order to accept or reject the order. Any cancellations made after an order has been placed will be subject to a $ 0.5 cancellation fee regardless of when the order was placed, as the merchant's processor / credit card charges us a cancellation fee.

 

Can I change my shipping address after placing an order?

• Please note that your shipping address cannot be reviewed after the order has been processed or shipped.

When will my order arrive?

• Delivery time is based on the shipping option you have chosen. Once the order has shipped, we will email your tracking information the next day as the tracking information will generally be available 24 hours after we have shipped the order. Usually you will receive your package 7-14 days after the email.

How can I locate my order?

• Usually you will receive the tracking number one day after we have shipped your order. You can locate it with the tracking number.

Can I use multiple discount codes for one order?

• Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless otherwise stated.

Is there some kind of change?

• All of our transactions are based on US dollars. If your credit card is based on another currency, your order total will be calculated based on the daily exchange rate on the date the card issuer processes the transaction.

What payment methods do you accept?

• We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or payment on delivery.

Will my online order be safe?

• When shopping online with your credit card, all your information is entered into a secure SSL web page. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

How to change or cancel the order?

• Please note that any order that has already been packed or shipped cannot be canceled.
• We reserve the right at any time after receipt of the order to accept or reject the order. Any cancellations made after an order has been placed will be subject to a $ 0.5 cancellation fee regardless of when the order was placed, as the merchant's processor / credit card charges us a cancellation fee.

Can I change my shipping address after placing an order?

• Please note that your shipping address cannot be reviewed after the order has been processed or shipped.

When will my order arrive?

• Delivery time is based on the shipping option you have chosen. Once the order has shipped, we will email your tracking information the next day as the tracking information will generally be available 24 hours after we have shipped the order. Usually you will receive your package 7-14 days after the email.

How can I locate my order?

• Usually you will receive the tracking number one day after we have shipped your order. You can locate it with the tracking number.

Can I use multiple discount codes for one order?

• Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless otherwise stated.