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Suerteyay Pet Store
PRIVACY STATEMENT
At Suerteyay, your privacy is very important to us. This Privacy Policy explains how Suerteyay (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website, interact with us, or make a purchase.
By using our website and services, you agree to the practices described in this policy.
1. COLLECTION AND USE OF PERSONAL DATA
“Personal data” means information that can be used to identify you directly or indirectly. This includes information such as your name, email address, phone number, shipping address, payment details, IP address, and device identifiers.
Personal data does not include information that has been permanently anonymized or aggregated.
2. PROMOTION OF SAFETY & DATA PROTECTION
We follow the principles of lawfulness, fairness, transparency, and data minimization. We only collect the information necessary to provide our services.
We use appropriate technical, administrative, and security measures to protect your information against loss, misuse, unauthorized access, disclosure, or destruction.
We may use personal data to:
Verify user identity
Prevent fraud
Detect suspicious activity
Enforce legal agreements and policies
This processing is based on our legitimate interest in protecting our business and customers.
3. WHAT PERSONAL DATA WE COLLECT
Ⅰ. Information You Provide
We collect personal data that you voluntarily provide to us, including when you:
Place an order
Create an account
Subscribe to emails
Contact customer support
Participate in promotions or surveys
This may include:
Name
Email address
Phone number
Shipping and billing address
Payment information (secured and encrypted)
Order and transaction details
Ⅱ. Data Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type
Device type
Operating system
Pages visited & usage behavior
Approximate location (via IP or GPS when available)
This helps us improve website performance, security, and user experience.
4. HOW WE USE YOUR PERSONAL DATA
We use your personal data for the following purposes:
Ⅰ. To Provide & Improve Our Services
Process and fulfill orders
Deliver products
Provide customer support
Improve website performance
Conduct data analysis and audits
Develop new features and services
Ⅱ. To Communicate With You
With your consent, we may use your data to:
Send order confirmations and shipping updates
Respond to customer service requests
Send promotional emails and special offers
Notify you of policy updates
You may unsubscribe from marketing emails at any time.
Ⅲ. Advertising & Personalization (With Consent)
Subject to your consent, we may:
Personalize your shopping experience
Measure the effectiveness of marketing campaigns
Share limited data with trusted marketing partners
You may withdraw your consent at any time by contacting us.
5. COOKIES & TRACKING TECHNOLOGIES
What Are Cookies?
Cookies are small data files stored on your device that help websites remember your preferences and improve your browsing experience.
How We Use Cookies
We use cookies to:
Enable core website functions
Analyze website traffic
Improve website performance
Remember your preferences
Improve marketing effectiveness
You can disable cookies in your browser settings, but some website functions may not work properly.
6. SHARING OF PERSONAL DATA
We do not sell your personal information.
We may share your data only with:
Payment processors
Shipping and logistics providers
IT and security service providers
Marketing platforms (with consent)
These partners are strictly required to protect your information.
7. DATA RETENTION
We retain your personal data only as long as necessary to:
Fulfill legal obligations
Complete transactions
Resolve disputes
Enforce agreements
8. YOUR DATA RIGHTS
Depending on your location, you may have the right to:
Access your data
Correct inaccurate data
Request deletion
Withdraw consent
Restrict or object to processing
To exercise these rights, contact us at:
9. DATA SECURITY
We use industry-standard security technologies and procedures to help protect your personal information.
However, no method of transmission over the internet is 100% secure.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their policies separately.
11. CHILDREN’S PRIVACY
Suerteyay does not knowingly collect personal information from children under the age of 13. If we learn that such data has been collected, we will delete it immediately.
12. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised date.
Your continued use of our website constitutes acceptance of those changes.
13. CONTACT US
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us: