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Suerteyay Pet Store
Order Processing
We process orders Monday through Friday (excluding public holidays).
Orders are typically processed within 1–3 business days
Once processed, orders are shipped on the next business day
🚫 We do not ship on weekends
🚀 Shipping to the United States
| Shipping Method | Order Amount | Shipping Fee | Delivery Time |
|---|---|---|---|
| Standard Shipping | $0.00 – $99.99 | $7 | 3–5 Business Days |
| Free Shipping | $100.00 and up | $0.00 | 3–5 Business Days |
⚠️ Note: Delivery times are estimates only. Suerteyay does not guarantee exact delivery dates as delays may occur due to carrier operations, weather, or customs clearance.
Shipping Carriers
We work with the following trusted shipping partners:
DHL, UPS, USPS, CNE, JCEX, YunExpress
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at:
📧 customer@suerteyay.com
Orders cannot be canceled once they have been processed or shipped
No cancellation fee will be charged if the order is cancelled before processing.
Unclaimed or Undeliverable Orders
Suerteyay is not responsible for packages that are:
Refused
Unclaimed
Undeliverable
Returned due to incorrect or incomplete addresses
⚠️ Any reshipment fees caused by address errors will be the customer’s responsibility.
Customs, Duties & Taxes
Customers are responsible for:
Any customs duties
Import taxes
Local sales or VAT charges (if applicable)
Please check with your local customs office prior to ordering.
Customs inspections may occasionally delay delivery.
Separate Shipments
Your order may arrive in multiple packages if:
Some items are backordered
Items exceed size or weight limits for single shipment
Tracking information will be provided for each package.
Important Delivery Notes
Please ensure your delivery address is complete and accurate
Missing or incorrect details may lead to delivery delays or failed delivery
Local customs may require additional documents before releasing your package
If no one is available at delivery, the carrier may leave a pickup notice
If you do not receive a reply from our customer support, Please check your Spam/Junk folder
If you need assistance at any time, please contact us: